FAQ

During checkout, you’ll be asked to enter your email and create a password which can be used to login on your next visit.

If you are a licensed dental professional in the US, please create an account here.

You can reset your password here if you’re unable to login, or update it in in the Account Details section of your account when logged in.

Once logged in, you can click the My Account button in the upper right hand corner of the website. You’ll see a menu on the left with an option for Account Details, which will let you update your email address and/or password.

Returns are accepted within 90 days of purchase. Items purchased more than 90 days ago are not eligible for return.

Please contact us here or at 800.503.0625 right away for a replacement.

We are able to provide shipping quotes for international orders. Click here get more information or see where CariFree is available internationally.

Due to weather and special packaging, some CariFree items may be shipped separately with an expedited shipping method, particularly our CariScreen Testing Swabs used in dental offices.

Use our Find a Dentist page to find a CariFree provider in your area.

Discounts for individual items are available periodically and sent via email.
Dental professionals, please talk to your Customer Care representative to learn more about available discounts for your practice.

Superior remineralization is the main component that sets this product apart from other toothpaste. It contains nano particles of hydroxyapatite, which is one of the most bio available forms of calcium and phosphate for remineralization. It has an elevated pH of 9 which promotes the growth of non-cariogenic bacteria. It contains xylitol, which is a natural sweetener, increases saliva flow and reduces growth of cavity- causing bacteria. It has prescription strength (1.1%) fluoride to remineralize enamel. Lastly, it is a gel so it is low abrasion and will not damage the enamel.

Our Maintenance Rinse has an elevated pH and contains fluoride and xylitol. The elevated pH is the main component that sets it apart. This continues to encourage a neutral environment in the mouth which supports the healthy bacteria.

We use sodium hypochlorite as the germ-killing agent in our rinse because it is broad-spectrum and targets all bacteria as opposed to other rinses that are ineffective towards many species. Treatment Rinse also contains fluoride, xylitol and has an elevated pH which promotes healthy bacteria to repopulate and thrive.

Since the Treatment Rinse has sodium hypochlorite as the germ-killing agent, it is difficult to cover up with flavoring- we’ve tried! We recommend being honest with whoever is using the rinse; there are so many benefits to this product that makes it worth being compliant with the recommended use.

No. All CariFree products are free of dye and will not stain teeth.

The Treatment Rinse contains a strong oxidizing agent that can make teeth more susceptible to surface stains caused by what someone eats or drinks after they rinse. We recommend avoiding eating or drinking anything that would stain a white t-shirt (coffee, tea, wine, etc) for at least an hour after rinsing. If staining occurs, it is removable.

The products are considered safe-for-use with pregnant and nursing mothers. If there is any concern, please consult with your medical doctor.

Our products have an 18-month shelf life.

The CariFree gels contain a remineralizing agent called nano hydroxyapatite. To receive maximum absorption into the teeth, it is important to not rinse, eat or drink for at least 30 minutes after brushing.

Most of our products are recommended for ages 6+. Our Fluoride Free Gel and Spray may be used by any age group and our Gel 1100 is safe for ages 2+.

We have peer-reviewed scientific evidence for all the ingredients in our products. Click here to view the different research.

We don’t have a way of tracking this due to the many variables that exist. Each individual’s saliva has different buffering properties that impacts this, as well as what they eat or drink afterwards. The most important thing to focus on when thinking about pH is frequency.

We recommend avoiding eating or drinking for at least one hour after use. This allows for the maximum efficacy of the protective ingredients in the products to work.

The average treatment cycle for a high risk patient is 3-6 months, but we recommend using some combination of CariFree products indefinitely.

Completing a risk assessment answers the question “why”. Cavities may be visible, however we don’t always know why we are experiencing them. This also helps your dentist make more informed recommendations for treatment and long-term maintenance programs. If you do not visit a CariFree dentist that offers risk assessment, you can find one here.

Many of our providers use Treatment Rinse for treating perio. We do not currently have any research studies to confirm the results they’re seeing; you can learn more about using the Treatment Rinse for perio and irrigation here. Click here to see how Dr. Doug Thompson uses it in his perio practice, or listen to his webinar here.

Our CariScreen meter measures levels of adenosine triphosphate (ATP) on the biofilm of the tooth. ATP is the energy molecule all living cells use. Why do we care about the ATP of the biofilm? Because cariogenic bacteria use about 100 times more ATP than non-acid producing strains of bacteria do. When a sample of biofilm is taken from the tooth and mixed with the enzyme and protein contained within the swab, it produces a light reaction. This light reaction is not visible to the naked eye but can be read by a sensitive light meter contained within the CariScreen Meter. The number given correlates to the amount of acid producing bacteria present in the biofilm. The more cariogenic bacteria present, the higher the number. You can learn more here.