Frequently Asked Questions

CariFree products are available online and through many dentists. You can use our Find a Dentist search to find a CariFree dentist in your area!

PRO Gel 5000 contains 1.1% sodium fluoride, which is prescription strength and must be purchased through a dental professional. Gel 1100 offers all the same benefits with .24% fluoride and can be purchased directly from our website.

Our Maintenance Rinse has an elevated pH and contains fluoride and xylitol. The elevated pH is the main component that sets it apart. This continues to encourage a neutral environment in the mouth which supports the healthy bacteria.

We use sodium hypochlorite as the germ-killing agent in our rinse because it is broad-spectrum and targets all bacteria as opposed to other rinses that are ineffective towards many species. Treatment Rinse also contains fluoride, xylitol and has an elevated pH which promotes healthy bacteria to repopulate and thrive.

Since the Treatment Rinse has sodium hypochlorite as the germ-killing agent, it is difficult to cover up with flavoring- we’ve tried! We recommend being honest with whoever is using the rinse; there are so many benefits to this product that makes it worth being compliant with the recommended use.

No. All CariFree products are free of dye and will not stain teeth.

The Treatment Rinse contains a strong oxidizing agent that can make teeth more susceptible to surface stains caused by what someone eats or drinks after they rinse. We recommend avoiding eating or drinking anything that would stain a white t-shirt (coffee, tea, wine, etc) for at least an hour after rinsing. If staining occurs, it is removable.

The products are considered safe-for-use with pregnant and nursing mothers. If there is any concern, please consult with your medical doctor.

Our products have an 18-month shelf life from when they’re produced.

The CariFree gels contain a remineralizing agent called nano-hydroxyapatite. To receive maximum absorption into the teeth, it is commonly recommended to not rinse, eat or drink for at least 30 minutes after brushing.

We don’t have a way of tracking this due to the many variables that exist. Each individual’s saliva has different buffering properties that impacts this, as well as what they eat or drink afterwards. The most important thing to focus on when thinking about pH is frequency.

We recommend avoiding eating or drinking for 30 minutes after use. This allows for the maximum efficacy of the protective ingredients in the products to work.

The average treatment cycle for a high risk patient is 3-6 months, but we recommend using some combination of CariFree products indefinitely.

Completing a risk assessment answers the question “why”. Cavities may be visible, however we don’t always know why we are experiencing them. This also helps your dentist make more informed recommendations for treatment and long-term maintenance programs. If you do not visit a CariFree dentist that offers risk assessment, you can find one on our Find a Dentist page.

No, our products are completely free of any animal-based products.

The RDA is approximately 40, which is considered very low on the abrasiveness scale.

Glycerin is water soluble, and as such does not create a barrier on teeth. There are no scientific studies that indicate that glycerin inhibits remineralization. If interested, you can read more about this topic here and here.

Our gels use high-grade, rod-shaped particles that present a length of <50nm and width of <10nm to ensure effective remineralization. Since 2012, we have used nanoXIM by FLUIDINOVA in our products, the only nano-hydroxyapatite globally recognized and approved for oral care by the European Scientific Committee on Consumer Safety.

Sodium hypochlorite is very safe and has been used for quite some time in dentistry, even going through clinical trials. In case you’re interested in reading more about sodium hypochlorite and its safety and effectiveness in the dental realm, you can read more here. Our Treatment Rinse contains .2% sodium hypochlorite, a very low but effective amount.

Returns are accepted within 90 days of purchase. If interested in a return, please contact us at (800) 503-0625 or info@carifree.com.

Please contact us right away at (800) 503-0625 or info@carifree.com so we can arrange a replacement.

We are able to provide shipping quotes for international orders. Please contact us for more information and a shipping quote.

We will ship your order via USPS Priority within 1-2 business days and provide a tracking number via email.

Our free shipping offers are not available for expedited shipping, but we are happy to quote other methods if needed.

During checkout, you’ll be asked to enter your email and can optionally check the create account box and enter a password, which can be used to login on your next visit.

Yes!

You can reset your password here if you’re unable to login, or update it in in the Account Details section of your account when logged in.

Once logged in, you can click the My Account button in the upper right hand corner of the website. You’ll see a menu on the left with an option for Account Details, which will let you update your email address and/or password.