There are so many exciting areas in dentistry to work, and a dental treatment coordinator is at the center of them all. A treatment coordinator is the face of the clinic. They are the person who helps patients understand their treatment plan and puts it into action. They are with patients from the time when the dentist is planning options to the time they are going over cost and insurance details.
As such, a dental treatment coordinator needs to have a multifaceted skill set. There is no training formally required, however there are many online training programs available. Taking dental treatment coordinator courses can be an excellent way to further your education and advance your career.
Top Skills for a Dental Treatment Coordinator
Communication skills are the most important requirements of an effective coordinator. They need to translate the doctor’s treatment plan to the patient in a way that is clear and concise. They will need a calm and friendly disposition and, preferably, a background dentistry. However, their ability to market a dental clinic is the primary importance.
A dental treatment coordinator role will include attending the patient consultation and ensuring the patient is comfortable and understands the treatment recommended. Because of time restraints for the dentist and dental assistant, the treatment coordinator can spend time with the patient going over options. This requires previous experience working in a dental office or dental knowledge. Keeping a patient’s records well-documented and up to date is one part of the exceptional organizational skills needed. Once the doctor hands off the treatment plan, the treatment coordinator’s job is to resolve questions in order for the patient to accept the plan. Once accomplished, coordinating between the patient and the dentist’s office for upcoming appointments is the priority.
In terms of payment, the role also requires the coordinator to have an in-depth understanding of insurance and payment options. The cost of dental work can overwhelm and sometimes even shock patients, so it’s important to be compassionate when going over the costs involved. With knowledge and kindness, a coordinator can ease the stress and explain all options with the patient. A treatment coordinator is a sales position and requires powerful people skills and a desire to connect with people. They will need to be able to sell the ability of the dentist and clinic to gain the trust of the patient and ensure them that they are in compassionate hands.
Dental Treatment Coordinator Courses Online
There are various coordinator certificate programs available online, like this one at Front Office Rocks and Dental Training LTD. The American Dental Associates Association also has a program with a fantastic course overview. They cover the skills needed for this high-profile career.
Often, when dental assistants stay in their position for many years and gain large amounts of knowledge, they may step into a treatment coordinator position. It is also important to know when training that different dental clinics will have different needs. Coordinator treatment programs place a large focus on patient communication, marketing, and finance. They also center on proper terminology necessary for understanding the dental field. On top of financial knowledge, there are also legal implications to cover. When meeting with patients, settling financial needs when discussing insurance coverage should be crystal clear. To complete any plans, the coordinator needs to be reassuring that the treatment will be effective and cost-efficient.
How to Become a Dental Treatment Coordinator
If reading the above has you excited about a role as a treatment coordinator, here are some next steps you can take! If interested in learning what clinics are looking for when hiring dental treatment coordinators, this article has some fantastic tips. If you are working in a dental office, discussing your goals with your employer may give you a sense of their requirements. When looking online for courses, make sure you find a program that not only works with your scheduling needs but also fits with your goals and comfortability. Dental treatment coordinators are one key to a healthy and successful clinic, and a career that has a wonderful array of areas to keep you on your toes!